Shipping
After your order has been successfully placed, please allow 1-3 business days for us to process your order before it ships.
After your order has been successfully placed, please allow 1-3 business days for us to process your order before it ships.
Please allow 30-45 days for shipping for International Orders, and 10-15 days for USA Orders!
As soon as your order has been shipped, we will send you an email notification, which will include your order shipping unit and your order tracking number. You can track your order’s journey via the tracking number in this email.
Returns
We hope you love our products, but sometimes things don’t go as expected.
We offer a 30-Day Satisfaction Guarantee! If you are not completely (100%) satisfied with your purchase, you can initiate a return within 30 days of purchase and we will be happy to refund your purchase price if the return complies with the policy below.
Exchanges are completely free. If you exchange for a higher priced item, you will be required to pay the difference. Conversely, if the exchange item is of a lower price, you will be refunded to your original payment method.
For products included in discount campaigns (Discount Week, Seasonal Sale, End of Season Sale, Black Friday, Cyber Monday, Thanksgiving, Mother’s Day, Father’s Day, major holiday discount programs Christmas December 25th, New Year January 1st of each year, Independence Day July 4th of each year. We will NOT ACCEPT REFUNDS FOR PRODUCTS PURCHASED AT THE ABOVE TIMES.
Only products purchased on alikaplatinumnature.com can be returned to us under this policy. We do not accept returns for items purchased from our authorized retailers’ websites.
Easy Return and Exchange Process
Email (So We Can Send You Your Receipt) customer care at “support@alikanature.com“, or call our support team. Our team is available to talk to you 9am-5pm EST, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).
Ship your return, and email our customer care team the tracking number associated with your return. We highly advise you to ship your order to our warehouse with a tracking number. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed).
When we receive your return, it will be processed in 3 – 5 business days. Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.
Disputes and Chargebacks
By making a purchase on this website you agree to not file a charge back or a dispute for any reason within 30 business days of making a purchase. You agree to send us an email to “support@alikanature.com“ to resolve any payment issues you many encounter with us and you agree to wait 30 business days before contacting your bank, payment transaction processor or payment gateway to file a charge back or a dispute.
You agree to be liable for damages and business losses due to charge backs or disputes made by you within 30 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney’s fees. If your order or products fail to arrive and you have evidence that you’ve reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 business days of your purchase, you may file a charge back with no liability.
If you are interested in returning your initial purchase of Alika, please review our terms and conditions here and ensure you qualify. We are not responsible for your lost package.
Excerpt from our FAQ
1. Where is my order number? Your order number is included in your order confirmation email (Alika Order Confirmation). Our order numbers are 4-6 digits long and contain only numbers. If you are unable to find your number, please contact us.
2. Can you cancel or edit my order for me? Once the order is placed, we are unable to cancel or make edits. If you forgot to apply a discount code on your order please contact us.
3. Want to cancel your order because you forgot to apply the discount code?. Once the order is placed, we are unable to cancel or make edits. If you forgot to apply a discount code on your order please contact us.
4. How long does it take to process the refund? Please allow 5-10 business days to process your refund.
5. I want to return the goods because I heard from relatives, experts or doctors that I should not use them?. Alika products are extracted from natural herbs and are very safe for users. Does not cause irritation when used. Please contact us and send us the ingredients you are allergic to in the product. We will ask for you to send pictures your current condition. We will ask for you to send pictures doctor’s conclusion advises against use.
6. Can you cancel my order? (daughter/relative) was playing with my phone and placed the order without my knowledge. Please contact us within 1-2 days for support. After 1-2 days, we cannot cancel or edit the order because the order already has an Order ID and Tracking Number.
7. What if my package was damaged upon arrival? If you believe your package was damaged during shipping, you must reach out within five days of delivery, and we will work with you to resolve the issue quickly. You will need your order number and the item(s) that is damaged, incorrect or missing. We will ask for you to send pictures when you contact us.
8. Because shipping took so long, I don’t want to use it anymore?
Please contact us immediately via Gmail: “support@alikanature.com” for fastest delivery support.
If you have any questions in regards to our return policy, or if you need information such as your invoice number or order date please email us at: “support@alikanature.com”
Contact Us
If you have any questions regarding our Shipping and Returns Policy, please contact us at “support@alikanature.com“. We’re available to talk to you 9am – 5pm EST, Monday thu Friday!
Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.
All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.